Problem, Action, Result: keep a story about a problem you tackled focused on your action and its outcome.
What & why
PAR keeps a problem-solving account focused on three jobs: what was wrong, what you did, and what changed. Listeners can connect the outcome to a specific action instead of relying on a general claim about your abilities. Use it when the setting needs little explanation and the question calls for a real experience.
Before & after
These are fictional teaching examples, not accounts of real events.
“I improved the onboarding process. It was better after I worked on it.”
“New starters were taking about six weeks to handle customer calls alone (Problem). I paired each one with an experienced colleague and wrote a one-page guide to the ten most common calls (Action). The next eight starters were handling calls alone within three weeks (Result).”
See it in action
An original teaching example. The situations and results are fictional.
Tell me about a problem you fixed at work.
Our team’s monthly report went out late in four of the six months before I took it on. Most of the delay came from waiting for figures that three colleagues sent in different formats.
I made one shared template and agreed a deadline two days earlier with each colleague, so I had time to check the numbers before sending. I also sent each colleague a short reminder the day before the deadline.
The next five reports all went out on time, and the checking step caught two errors before they reached managers.
How the answer works
- Problem
- Define the specific difficulty or unwanted state.
- Action
- Describe the response that was actually taken.
- Result
- Report the observed outcome, rather than a hoped-for benefit.
Why it works: The problem says how often it happened, the Action says what was done and why, and the Result compares five reports with the months before.
When you’ll use it
Rapid-fire interview rounds with strict time limits
Technical interviews where results matter more than context
Phone screenings with recruiters
Quick introductions of your achievements
Reporting a fix you made in a team or community group
Pro tip
State the problem, explain what you did, show what changed.
Questions & answers
Is PAR too simple for detailed interview questions?
How do I make PAR answers more convincing?
Learn more
Put it into practice
Practice PAR
Work through examples, then test your understanding in a short quiz. Your progress is saved as you practice.