Structure & Organization
What? So What? Now What?
Define the subject, explain its relevance, then specify next steps.
What & why
This framework mirrors how our brains naturally process new information: first we need to understand what something is (comprehension), then why it matters to us (relevance filtering), and finally what to do about it (action planning). By answering these questions in sequence, you align with your audience's cognitive processing and end with actionable clarity.
Before & after
“Well, we had this issue with the database... it was causing problems... and then we fixed it somehow.”
“We discovered a database bottleneck (What). This was causing 40% of customer complaints (So What). We've implemented caching and are monitoring performance daily (Now What).”
When you’ll use it
Answering unexpected questions in meetings or presentations
Providing impromptu updates to stakeholders or leadership
Explaining a concept or decision to someone unfamiliar with the context
Responding to interview questions about experiences or achievements
Pro tip
What is it? Why does it matter? What happens next?
Questions & answers
3 questionsLearn more
Practice sessions
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Audio Examples
Listen to clear demonstrations of what? so what? now what? with before/after examples and guided explanations.
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