Why is a warranty only part of your consumer rights?
A warranty leaflet can look like the final word on what happens when a product fails. In the EU, an additional commercial warranty sits alongside legal protection for goods that are faulty or do not match what was promised. Who made the promise and who sold the product can matter.
Questions you could explore
- What could an additional warranty offer beyond the legal guarantee?
- Which questions should be directed to the seller rather than the manufacturer?
Start reading
- European Union, Your EuropeGuarantees on goods bought in the EU
Your Europe separates the seller’s legal obligations from an additional commercial warranty and explains their relationship.
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