Why can you do the wrong thing while knowing the right one?
You mean to press “save” and press “delete” instead. That differs from deliberately choosing “delete” because you misunderstand what it does. Human-factors research distinguishes slips in carrying out an intention from mistakes in the plan itself. The distinction matters because knowing the correct rule does not prevent every wrong action.
Questions you could explore
- How could a familiar routine pull an action away from what someone intended to do?
Start reading
- UK Health and Safety ExecutiveManaging human failures: Overview
Distinguishes executing the right plan incorrectly from choosing a mistaken plan in the first place.
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