Which online services do EU accessibility rules cover?
An online checkout is a practical place to ask what access means: can a customer understand the information and complete the purchase? The European Accessibility Act covers specified products and services, including e-commerce, rather than every website in the same way. Ireland’s guidance also identifies an exemption for microenterprises providing services.
Questions you could explore
- How would you establish whether a particular service is in scope?
- Which part of a purchase could become inaccessible even if the homepage works well?
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- Competition and Consumer Protection Commission, IrelandCCPC role and responsibilities under the EAA
Ireland’s CCPC identifies covered service categories, the service-provider microenterprise exemption, and the responsible regulators.
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