When does the EU’s 14-day cooling-off right apply?
An ordinary jacket bought online from a professional seller and a tailor-made suit may fall under different cancellation rules. EU consumers generally have a cooling-off right for covered distance purchases, with important exceptions. Changing your mind is also a different situation from receiving faulty goods.
Questions you could explore
- How do the seller’s status and the kind of purchase change the answer?
- When does the withdrawal period start for goods?
Start reading
- European Union, Your EuropeYour Europe: returns and 14-day right of withdrawal
Your Europe explains the cooling-off period, when it begins, and exceptions such as personalized goods and private sellers.
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