How can an automated system reject someone who meets the rules?
Imagine an eligible applicant rejected because an automated system uses an outdated address. An error can come from the policy, the recorded facts, or the way a rule is implemented. Explore which explanations would let the applicant identify and challenge the actual problem.
Questions you could explore
- What would distinguish a bad rule from a bad record?
- What explanation would let someone challenge the result?
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- Information Commissioner’s OfficeWhat goes into an explanation?
Explains how data, reasoning, and responsibility contribute to an AI decision; the eligibility example here is hypothetical.
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