A handoff the next person can use
You have sent an update, but does the next person know they are taking over? An unfinished task raises questions about responsibility, missing information, and what happens next.
Questions you could explore
- What does someone need to know before accepting an unfinished task?
- How can a handoff make uncertainty visible?
- What might repeating a message back reveal about understanding?
Start reading
- Agency for Healthcare Research and Quality, TeamSTEPPSTool: Handoff
AHRQ's healthcare handoff guidance covers responsibility, uncertainty, and the receiver's opportunity to ask questions.
- Agency for Healthcare Research and Quality, TeamSTEPPSTool: Check-Back (or Repeat-Back)
A companion healthcare tool explains how a receiver's repeat-back and the sender's confirmation complete a communication loop.
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