Interview
Questions
Account Manager Interview Questions
Behavioral questions for Account Manager and Customer Success renewal roles 2025. Focus on retention, expansion, relationship building, and navigating difficult renewal conversations.
Tell me about a time you saved an at-risk account. What was your approach?
Describe your process for identifying expansion opportunities within existing accounts.
How do you prioritize your time across a portfolio of accounts with different needs?
Tell me about a difficult renewal conversation. How did you navigate it?
How do you build relationships with executive stakeholders at your accounts?
Describe a time you turned a customer complaint into a growth opportunity.
How do you collaborate with sales, support, and product teams to drive customer success?
Tell me about your approach to quarterly business reviews with customers.