What should I say instead of 'sorry'?
Replace with gratitude or neutral language: 'Sorry for the wait' → 'Thank you for your patience.' 'Sorry, what?' → 'Could you repeat that?' 'Sorry to ask' → 'I have a question.'
Learn more about Reduce Unnecessary Apologies
Reduce Unnecessary Apologies
Save 'sorry' for genuine mistakes, not for having ideas, asking questions, or existing.
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